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Patient Experience
Looking for honest feedback from real patients about their experience with one of the Toomba Dental dentists? Read about their experiences and see for yourself why Toowoomba Dental is the top choice for dental care in the area.
Dr. Michael Baker
Professional, Caring, Helpful, Gentle, Cheery
I hadn't been to a dentist in over 15 years because of some terrible past experiences, but my recent visit to Toowoomba Dental completely changed my mind. I visited Dr. Michael Baker who was incredibly accommodating and thorough. He took the time to explain everything in easy-to-understand terms, which really put me at ease. I'm relieved to have found such a great dentist and actually look forward to my next visit!
I've visited Dr. Michael Baker numerous times to resolve some stubborn dental issues (due to mistakes made by another Dentist), along with the usual things such as check up and fillings, and I couldn't imagine going to another Dentist. Michael is the only Dentist I have been to who I feel at ease with. He knows that I don't tolerate dental pain well, and makes appropriate arrangements to ensure I'm all sorted before the procedure begins. Michael is extremely knowledgeable about the products and methods he uses, and is up to date with what is going on in the industry. The practice itself is immaculate, a lovely converted house which feels more like home than a dental practice. All the staff I have had encounters with have been nothing but helpful and friendly, and, I never thought I would say this, I almost look forward to going to the Dentist.
"All the staff from the front counter, dental assistant and Dr Michael is professional, caring and friendly make the experience special. The practice is beautifully modern and historically charming and a comfortable place to be. Thank you Toowoomba Dental
7 stars, not 5!!!”
"Dr Baker is the best dentist! We are so happy - He is fantastic with the kids and makes the whole experience very pleasant. The dental assistants and office staff are also super kind and helpful. We will continue to go here long into the future!”
"Always the best service when I visit Toowoomba Dental especially with Dr Michael he always puts my mind at ease and explains things thoroughly and has a genuine passion for helping people. The dental hygienists and reception staff are also top tier!”
"Thank you so much to Dr Michael for fitting me in last minute and fixing a very painful and broken tooth! Super gentle and professional.”
"Everyone is lovely, cheery and friendly. Michael is an excellent dentist with fantastic patient care/ interest at heart. It's hard to find a dentist you can trust & I trust Michael and Toowoomba dental.”
"Michael’s response to my question was informative and unbiased, giving me all aspects to consider and no pressure to choose any one of them unless I was comfortable with my choice.”
"Every effort was made by front desk to find an appointment as soon as possible with Dr Baker. I really appreciate your effort. It brought great relief to see Dr Baker within a couple of weeks & helped to alleviate some of my concerns."
"Dr Baker is always such a kind, empathetic, and professional Dentist. Always provides exceptional levels of care for me and my family."
"You guys are awesome! Always a great experience! Still can’t believe how much the kids love coming. Thanks Dr Michael Baker!"
"Dr Michael Baker is always very thorough, helpful and great with treating children."
"You guys are just the best in town!! The service is really great and dr baker explains everything so it all makes sense"
"Dr Michael Baker is the best dentist! We are so happy! He is fantastic with the kids and makes the whole experience very pleasant. The dental assistants and office staff are also super kind and helpful. We will continue to go here long into the future!"
"Lovely, friendly, and supportive staff who make our child feel comfortable and at ease during his visits. They always explain to him what they are doing and how it might feel or sound. They have a tv on the ceiling so that the clients have something to distract from whats happening and cool sunglasses for the kids to wear. They also remember fun facts about our child and ask relevant questions of him The reception staff are friendly and helpful too! A great experience for children and parents."
"I've been a patient of Dr.Michael for many years, and I can’t recommend him highly enough. He is not only highly skilled and knowledgeable in his field, but he also has a calming and reassuring demeanor that makes every visit a comfortable experience. He takes the time to explain procedures thoroughly, ensuring that I feel informed and at ease. His professionalism, combined with his genuinely caring nature, sets him apart. If you're looking for a dentist who is both brilliant at what he does and truly puts his patients first, Dr. Michael is the one to see."
"i loved Dr Michael's laughter and warmth and presence, the reception girls and room assistants are lovely and kind, i love the building and its decor and colours, i love the outside gardens, and if Dr Michael needs some help with weeding weeds, i can help if required"
Highly recommend Dr Michael Baker and the team at Toowoomba Dental - not only did he fit me in last minute to fix a chipped tooth but the finished result is stunning!! I usually hate trips to the dentist because of sensitive teeth but Dr Michael was very gentle and caring. Thank you Toowoomba Dental see you for my next checkup!!
The whole team make me feel so comfortable when visiting. Dr Baker is amazing and I could never recommend anyone but him and his fantastic team!
I’ve always had a fear of dental pain, which led me to avoid seeing the dentist. When I first visited Dr Michael Baker he made me feel very comfortable in the chair, and we discussed the fear of pain. He was extremely professional, as was his wonderful staff!
I have since returned many times for cleans and minor dental work. I’m so glad I finally have found a dentist who takes the stress out of dental work. Highly recommend being treated by Dr Michael!
"The practice is very personable and friendly. Michael always makes me feel comfortable and I am gradually overcoming my fear of going to the dentist."
Always friendly and and easy going from the front desk to the operating chair. Today the staff were more then helpful when they helped settle my little 12 week old baby while I was being worked on. 10 out of 10 service everytime!
Toowoomba Dental are by far the best dentist in Toowoomba, in particular Dr Michael Baker who is phenomenal at what he does and is the only dentist I trust with my teeth. He is always so compassionate and always explains things in a way that isn’t overwhelming and always provides a quote before commencing work. I have been to previous dentists and no one compares to Dr Baker and his dental assistants. In addition, special shout out to the administration staff who are always a pleasure to deal with and always so helpful in answering any questions. I wish I could give this practice 1000 stars!
"Dr Michael listens and provides solution to suit his patient from the simplest repair to the most complex. The whole team at Toowoomba Dental are welcoming, professional and friendly. Even though I have moved away from Toowoomba I have and will remain a patient at Toowoomba Dental"
Dr. Lisa Smith
Knowledgeable, Informative, Thorough, Professional, Calm
"Lisa and the dental assistants were absolutely lovely, they made sure I was comfortable and were super efficient ”
"Dr Lisa Smith was very professional and ensured my tooth extraction was done with as little pain and discomfort as possible. Thanks Doctor. Thank you to the dental assistant as well who was also very good.”
“Thank you so much. Lisa is awesome and she makes going to the Dentist such a calming experience. Thank you Lisa!”
“Dr Lisa was absolutely amazing. She was gentle, reassuring & a very very knowledgeable dentist. I would highly recommend anyone who’s fearful to see Dr Lisa.”
“The reception staff were absolutely lovely. Dr Lisa also did an amazing job in keeping my daughter comfortable. Thank you!”
"Welcoming. Lisa was very gentle. Everyone was happy - loved it”
"Dr Lisa Smith was very professional and ensured my tooth extraction was done with as little pain and discomfort as possible. Thanks Doctor. Thank you to the dental assistant as well who was also very good."
"Can't thank Karen enough for getting me in last minute, along with her time with going through my quote and manually figuring out the rebate for each item number with our private health. Dr Lisa was so thorough with my examination, putting me at ease after a not ideal experience with another practice - she took the time to explain everything in detail and reassured me throughout the whole thing, answering every question I had. Georgie, the dental assistant was also lovely and massively helped throughout too. Can not thank everyone enough!"
"Everything is so well run. A lovely environment. Dr Lisa and staff are very caring, take time to explain what they are doing and make you feel at ease."
Best dentist in Toowoomba. Friendly staff always willing to help with finding a suitable appointment. Dr Baker is very knowledgeable and caring. He explains everything really well and I always get a quote before any scheduled work is done. Highly recommend.
Dr Lisa was really thorough, informative and progressional and I felt she took the time to provide treatment options based on my individual circumstances. The entire team was also very friendly and welcoming.
"Dr Lisa was really thorough, professional and informative and also has such a nice manner."
Dr. Phoebe Liang
Gentle, Calm, Welcoming, Knowledgeable, Professional
"Professional, clean and Pheobe is friendly & gentle."
"The staff are very lovely and welcoming. Dr Phoebe is so reassuring and thorough. Best dentist practice I’ve been to and wouldn’t go anywhere else"
"Whenever, I am back home in Toowoomba I make sure to have my check-ups at Toowoomba Dental. Dr Phoebe and her team are always welcoming, takes time to listen to my concerns, and the quality of care received is up there with the best! Thank you. :-)”
"Outstanding service delivered, so professional and super friendly, the girls took care of my little baby when she started crying while i was in the chair being worked on by Dr Phoebe who is an absolute gem of a dentist. I can not fault anything about this practice!”
"Everything always is professional and easy! I have had a few dentists over the years, and Dr Phoebe and her assistant are always so helpful and do an excellent job. I think I have the best dentist anywhere, they always exemplify best practice, knowledgeable and would recommend them to anyone. So thankyou.”
"Wonderful dentist and such an amazing staff Dr.Phoebe was so wonderful explaining and so great at reassuring and keeping you calm during procedures I’ve never felt more comfortable and truly cared about at a dentist like this before. highly recommend!”
"All the staff welcome you on arrival and my dentist Phoebe has a warm and relaxing manner which calms my anxious feelings in visiting a dentist.”
"Lovely staff, welcoming environment. Dr Phoebe is very gentle and professional. Thank you for my gift after my check up today."
"Dr Phoebe is definately the nicest dentist I've ever had. I really like that she explains what she's doing before she does it as I typically get anxious when going to the dentist so this was a welcome change. The receptionists are also all extremely lovely and helpful. Would always recommend this dental practice."
"Felt very comfortable with Dr Phoebe Liang. Her treatment & care was very professional. Very calming atmosphere."
"The staff are always so kind and professional. Dr Phoebe is especially brilliant with our neurodiverse kiddo who has severe anxiety around medical procedures and people in general. We also love the building. The rooms are so light and airy, and have a really comfy, homey feel. The painitng with the gold bits on it in the waiting room is a favourite of my kiddo's and he also loves the garden. We are so happy with the care we recieve at Toowoomba Dental."
"Dr Phoebe and her assistant were lovely. I get very anxious beforehand, but felt safe and the clean and scale wasn't as painful as I have had in the past. Dr Phoebe gave alot of great advice and is very knowledgeable. Booked again for fillings! Reception staff were also very nice"
"All of the staff are incredibly kind and nice, the facilites are lovely and very clean and the parking is easy and free. The actual dental work is top notch, Dr Phoebe is particularly great. I have anxiety around dental procedures and I almost fell asleep during my last filing."
Phoebe and her assistants consistently make me feel comfortable and at ease during every visit. Phoebe takes the time to thoroughly explain each procedure and its purpose. Thanks team!
"I haven't always been a fan of the dentist, but Dr Phoebe was excellent and made me feel very comfortable and relaxed. My first visit was very calm and easy and she talked through each step as she was going. I was even more surprised that after a thorough check and x-rays she informed me that my gum health was excellent and I didn't have any issues to deal with. I was very happy to hear that as I had been told by another dentist previously that I would need several visits to address issues found in x-rays. Phoebe's care and honesty is so appreciated. I have no doubt that I'll be back for my check-up in 6 months time."
"Whenever, I am back home in Toowoomba I make sure to have my check-ups at Toowoomba Dental. Dr Phoebe and her team are always welcoming, takes time to listen to my concerns, and the quality of care received is up there with the best! Thank you. :-)"
"Outstanding service delivered, so professional and super friendly, the girls took care of my little baby when she started crying while i was in the chair being worked on by Dr Phoebe who is an absolute gem of a dentist. I can not fault anything about this practice!"
"The team - Phoebe, Laney and the Reception staff. Very professional and delightful to deal with."
Great dentist Dr.Phoebe was so caring and wonderful explaining everything and so great at reassuring and keeping me calm during procedures I’ve never felt more comfortable and truly cared about at any dentist before till I found this place, Staff at front desk are so amazing and friendly service... highly recommend!
The team at Toowoomba Dental are super friendly and welcoming, and Dr Phoebe is such a great Dentist! She is very gentle and makes me feel comfortable every time. I would absolutely recommend her to anyone.
"When I first attended the surgery I did so with a very nervous dispassion towards dentistry but today was different. I didn't have a care in the world. I was actually surprised that I was so calm because I have never been calm going to a dental appointment before. Congratulations Phoebe for turning me around. I am now actually looking forward to my next appointment in 6 months time. Boy, did I really say that!"
"I had a bad toothache and appreciated how lovely the reception staff were to get me a quick appointment. Im very anxious and nervous at the dentist and Dr Phoebe was so lovely I feel confident to go ahead with the treatment I need and everyone has been more than kind and helpful."
Absolutely brilliant! All of the staff are lovely and helpful, and Dr Phoebe is so kind and gentle. She was just brilliant with our neurodiverse kiddo, and the whole team made sure that our visit was positive for the little one. This is the best dentist we have ever visited. The building is really nice as well, so open, light and airy. It almost feels like being at a resort. I can not recommend enough.
Had to book very last minute due to a broken painful tooth, and was seen that day after calling so many places in Toowoomba! Dr Phoebe was so lovely and caring during the removal of my tooth as difficult as is was to get it out! The girl assisting her was wonderful as well! Such a pleasant experience considering I usually hate having to go to the dentist! Will 100% continue going here from now on. Thank you ladies for your warming environment and attitudes! Most dentist I feel quite embarrassed but not one bit here!
Dr. Ainsley Veivers
Gentle, Comforting, Good with children, Knowledgeable
"Dr Ainsley was very gentle, professional and made me feel comfortable from the moment I walked in and I left feeling confident in the care I received. Highly recommend!"
"I visited Toowoomba Dental Clinic yesterday and had a really great experience. From the moment I walked in, the staff at reception were so nice and welcoming. I have a fear of the dental chair, but Dr. Ainsley Vievers was amazing – she's a really good dentist who made me feel comfortable and at ease throughout the appointment. The dental nurse was also kind and supportive. Thank you to the whole team for such a positive experience!"
"Dr Ainsley was amazing! Our whole family went for our yearly check and she was wonderful with our 3 and 8 year olds. Very thorough and soft on the mouth!"
"Ainsley is a wonderful dentist, so caring and compassionate."
"I had a very pleasant experience with my first visit. From the parking, to the receptionists, Dr Ainsley and her staff. The place is beautiful and welcoming. This is clinics and offices should be! Thank you."
"The clinic is very clean, very well presented! The individual rooms are beautiful full of light and the staff is so welcoming and friendly with knowledgeable expertise! Dr Ainsley is extremely welcoming with a beautiful attitude and passion for her work!"
"Amazing!! Staff were so kind and Dr Ainsley and her assistant Matilda as the team were so easy to talk to made it that much more comfortable in an environment that can be overwhelming to many and explained the processes as we were going through them. Would highly recommend going to for all your dental needs. Thank you so much for a great experience look forward to seeing you again for another 6 month check up & clean"
"Dr Ainsley Veivers is a wonderful dentist. She made my children and I feel very comfortable throughout the entire experience."
"We cannot recommend Dr Ainsley Veivers highly enough. She is a wonderful dentist and we look forward to our next check up!"
"Friendly staff and super lovely Dr Ainsley Veivers."
"I am petrified of going to the dentist. Dr Ainsley made me feel very comfortable and at ease, she explained everything she was doing and really put me at ease. I am actually looking forward to my next visit"
"I came in needing an emergency extraction, I was nervous and in a lot of pain but the staff were amazing. The administration assistants were lovely, they answered any questions I had and made sure I was comfortable while I waited to be seen. I was seen by Dr. Ainsley and she took wonderful care of me. Made sure I felt calm and explained everything to me to ease my nerves. She really made me feel comfortable and didn’t feel judged."
Dr Ainsley is an absolute dream and so so sweet with the kids. Thank you so much for going above and beyond to look after the boys this morning
"Dr Ainsley was very gentle, professional and made me feel comfortable from the moment I walked in and I left feeling confident in the care I received. Highly recommend!"
"Ainsley was really caring for my little boys first time at the dentist and made his first experience a great one."
"Dr Ainsley’s reassuring and professional manner"